Refund policy

Return & Refund Policy

Last updated: June 25, 2026

At OnlyCarriers, we strive for complete customer satisfaction. If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date.

Return requests must be submitted within 30 days of delivery. Once approved, the item must be shipped back according to the return instructions provided by OnlyCarriers.

Our 1-year warranty is not a 1-year return policy.

Business Information

OnlyCarriers
3708 E Industrial Way
Riviera Beach, FL 33404
United States

Phone: (561) 231-0439
Email: lukeswpb@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Damaged or Incorrect Items

If a part arrives damaged or incorrect, it is considered a return request, and you must notify us within 7 days of delivery for damaged shipments or within 30 days of delivery for incorrect items.

The part must not be installed, modified, altered, disassembled, or damaged after delivery.

Please keep all packaging, labels, and shipping materials for damaged shipments. We may request photos of the part, packaging, shipping label, and damage in order to help verify the issue or file a carrier claim.

Return Instructions

Do not send merchandise back without notifying us first.

Do not return the item to the address on the original packaging.

Contact OnlyCarriers for return instructions before shipping the item back. The return address may be different from the original shipping origin.

To request a return, contact:

Email: lukeswpb@gmail.com
Phone: (561) 231-0439

Please include:

Full name
Order number
Phone number
Reason for return
Photos or documentation if the item is damaged, incorrect, or defective

A team member will respond within 2 business days.

Return Shipping & Fees

If you no longer want the item, purchased it in error, ordered the wrong part, provided incorrect vehicle information, or made a customer ordering mistake, you are responsible for return shipping and a 20% restocking fee.

Original shipping charges are non-refundable unless the return is due to an OnlyCarriers fulfillment error, an incorrect item, or a verified carrier damage claim.

If the item is defective or we made an error, we will provide a prepaid return shipping label or return instructions after the return request is approved.

We may request photos, diagnostic information, or documentation from your mechanic to verify damage, defect, fitment, or condition.

Returned items must be in the exact condition received — unaltered, unmodified, not installed, and not disassembled.

Shipping & Handling of Returns

Customers are responsible for properly packaging returned items according to the carrier’s requirements.

Do not refuse delivery or return to sender. The return address is different from the shipping origin.

Refused shipments, unauthorized returns, or return-to-sender shipments may cause delays and additional shipping charges.

OnlyCarriers is not responsible for damage caused by improper return packaging.

Incorrect Items Received

If you receive an item different from what you ordered and contact us within 30 days of delivery, we will:

Provide a prepaid return label or return instructions
Ship a replacement at our expense when available
If a replacement is unavailable, issue a refund after the return is received and inspected

Refunds and warranties apply to parts only. Labor is not covered.

Damaged Shipments

You must contact us within 7 days of delivery if an item arrives damaged.

We require photos of the damaged part and packaging to help verify the issue and file a carrier claim.

Please keep all packaging, labels, and shipping materials until the claim is resolved.

Do not discard packaging, refuse delivery, return to sender, or ship the item back without contacting us first.

Defective Items and Warranty Claims

OnlyCarriers offers warranty coverage according to the product listing and written policy terms.

Unless otherwise stated, warranty coverage applies to the part only.

Warranty does not cover:

Labor
Installation
Removal
Programming
Diagnostics
Towing
Storage
Fluids
Seals
Gaskets
Shop supplies
Rental vehicles
Lost time
Loss of use
Lost profits
Related expenses

Warranty claims may require documentation from a qualified mechanic, photos, diagnostic information, or return of the part for inspection.

Warranty does not cover damage caused by improper installation, misuse, modification, disassembly, lack of maintenance, incorrect application, racing, abuse, overheating, contamination, accident, or use outside the part’s intended purpose.

Our 1-year warranty is not a 1-year return policy. Returns must still be requested within 30 days of delivery unless otherwise required by law.

Refund Processing

Returns are processed in the order received.

Refunds are issued within 3–5 business days after the returned item is received and inspected.

Please allow additional time depending on your credit card issuer, bank, or payment provider.

If a return does not qualify for a refund, you will be notified by email. You will have 30 days to arrange return shipping at your expense. Unclaimed items may be disposed of after this period.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

We will make reasonable efforts to cancel an order if it has not already been processed, prepared, shipped, or committed for fulfillment.

Cancellation requests are not guaranteed.

Cancellation requests made after 2 hours of placing an order may be subject to a 20% restocking fee if the order has already entered fulfillment.

If a cancellation request is unsuccessful and the item ships, the standard return process applies.

Attempted cancellations do not void the return requirement once an item ships.

Important Notes on Returns

Damage must be reported within 7 days, or we may be unable to file a carrier claim.

Items must be resellable unless defective and must include all original accessories, components, and included parts.

Do not refuse packages or return to sender. This may delay processing and result in additional fees.

Contact Information